Refund Policy

Due to the nature of digital services, refunds are limited and handled under the following conditions.

Refunds may be available if:

• The payment was completed but access or content unlock failed due to a technical issue.
• The user did not receive the expected digital access.

Refunds are not available if:

• The content was successfully unlocked or delivered.
• The user interacted with or accessed the content.
• The purchase was made by mistake.
• The issue is related to external payment providers.

Virtual balance

Diamonds used within the platform are considered digital usage units and are generally non-refundable once used.

How to request a refund

Email us with:

• Your account email
• Transaction details
• Description of the issue